Privacy policy
We hold client data in accordance with the Information Commissioner’s Office GDPR regulations.
Our contact details
Name: Wholistic Wellness Centre c/o Andrea Spragg
E-mail: andie@wholisticwellnesscentre.com
The type of personal information we collect
We currently collect and process the following information:
Name
Contact details including email address, telephone number and residential address
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To contact you to discuss how we can help you
To contact you to make appointments
To follow up on wellness protocols and tests, where necessary
We use the information that you have given us in order to help you on your wellness journey.
Lawful bases for processing this information
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@wholisticwellnesscentre.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Sharing your personal information
We may share this information with entities such as the police or legal enforcement if, and only if, your actions are considered a danger to yourself or another person.
Withdrawal of consent
You may withdraw your consent for us to hold your information as above in (a).
Storing your personal information
Your information is securely stored.
We keep this information for 6 years. We will then dispose your information by deletion and destruction of any paper copies.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at the email address in (a) above if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@wholisticwellnesscentre.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk